Refund Policy

Returns
Unfortunately we are unable to offer refunds on perishable goods such as food if they have already been baked. If you have purchased an order by mistake you may be eligible for a refund or exchange.

If you are eligible for a refund or exchange please e-mail us at batchedcookies@gmail.com, we do require a receipt or proof of purchase with your e-mail.

Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at batchedcookies@gmail.com. Alternatively, use the contact form below and we'll get back to you within 24 hours. 

Contact form